LuxePass

Digital concierge, smart PMS and copilots for your team

LuxePass brings your guests' app, your hotel's software and AI copilots together in one ecosystem. The copilots prepare everyone's work without ever deciding for them.

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A complete ecosystem

Three connected pillars: what the guest asks for reaches the team, and what the team knows serves the guest.

The digital concierge

For your guests, on their phone, with nothing to install.

  • An AI concierge that answers day and night, in writing or out loud, including in Tunisian Arabic.
  • It acts for the guest: it proposes an order or a booking, which the guest confirms with one tap.
  • It remembers preferences, which the guest can view and erase.
  • A team member takes over when needed, with a promised response time.
  • Room service, spa, restaurants, laundry, premium services and airport transfers.
  • Online check-in with identity document reading, a stay pass and a digital key.

The smart PMS

For your team: the whole hotel operation in one piece of software.

  • Bookings, check-in, check-out and the room plan.
  • A room suggested for every arrival, with the reasons behind it.
  • Housekeeping prioritised by arrivals, maintenance with analysed photos.
  • Police registration and compliance, with encrypted identities.
  • Billing, end-of-day closing, reports, loyalty and review follow-up.
  • Access suited to each role: front desk, housekeeping, maintenance, management.

Copilots for your staff

They prepare the work; your team decides.

  • A briefing every morning for the general manager: arrivals, important guests, alerts and delays.
  • An alert when a guest shows signs of dissatisfaction, with a suggested action.
  • A staffing advisor that forecasts the workload for the next two weeks.
  • One board for the signals that matter: likely no-shows, at-risk faults, pricing advice.
  • The figures come from your data; the AI writes, it never invents a number.

A stay, from booking to departure

Every step goes through LuxePass, for the guest and for the team.

  1. The booking

    Imported from your software or entered at the front desk. The room is assigned with the guest's known preferences in mind.

  2. The day before arrival

    The guest checks in online from their phone: identity, guarantee, arrival time. The police registration form is ready before they arrive.

  3. Arrival

    They receive a stay pass with a QR code. The front desk checks it and hands over the key, with no form to fill in at the desk.

  4. The stay

    Towels, a restaurant table, a fault reported with a photo: each request reaches the right department, with a promised time and follow-up.

  5. Departure

    The bill can be viewed at any time and a review is requested at the right moment. With their consent, the guest is recognised on their next stay.

And your direct bookings

With LuxePass Travel, your hotel gets an online listing to receive booking requests directly, with your suites, your packages and your photos.

Built for hotels in Tunisia

Spoken Tunisian Arabic
Your guests talk to the concierge the way they talk at home, and it answers out loud.
Police registration
Prepared for every arrival, with tracking of their submission to the authorities.
Dinars to the millime
Amounts are calculated in Tunisian dinars, with their three decimals.
Prayer and Ramadan
Prayer times, the qibla, reminders and a halal mode, built into the stay.

Our principles

See LuxePass at work

We show it to you on a demonstration hotel, then we talk about yours.

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